Climb Higher Co.PerfectDrop X
Support
Get help with gameplay, ads, purchases, Game Center, privacy choices, or anything that does not seem to be working correctly.
Contact support
Email support@climbhighercompany.com. Please include your device model, iOS version, app version, what you expected to happen, and what happened instead. A screenshot or short screen recording can help. Never send passwords or payment-card information.
Quick help
A purchase is missing
Confirm that you are signed into the Apple ID used for the purchase. Open PerfectDrop X, visit the Shop or Settings screen, and choose Restore Purchases. Consumable shard packs cannot be restored after they have been consumed; non-consumable purchases such as Remove Ads can be restored.
A rewarded ad did not grant its reward
The ad must finish and report completion before the reward can be granted. Check your connection, wait a moment, and reopen the relevant screen. If the reward still does not appear, contact support with the approximate date and time, the reward you selected, and whether the ad completed.
An ad is unavailable
Ad availability varies by region, connection, consent choices, and available inventory. Try again later. Rewarded ads are optional, and unavailable ads should not prevent normal gameplay.
Game Center scores or achievements are not showing
Confirm that you are signed into Game Center in iPhone Settings, check your internet connection, and relaunch PerfectDrop X. Scores earned while Game Center is unavailable may not appear immediately.
Progress is missing on another device
Make sure both devices use the same Apple ID, iCloud is enabled, and PerfectDrop X has been allowed time to synchronize. Some device-local settings may not transfer. Purchases can be restored separately from the Shop or Settings screen.
The game is lagging, crashing, or behaving unexpectedly
Close and reopen the app, restart the device, and install the latest iOS and PerfectDrop X updates. If the issue continues, contact support with the game mode, approximate score, and steps that reproduce the problem.
Manage advertising privacy choices
Open PerfectDrop X Settings and select Privacy Choices when that option is available in your region. For privacy questions or requests, email privacy@climbhighercompany.com.
Business inquiries
For Climb Higher Co. partnerships or general business questions, email hello@climbhighercompany.com.